Water & Sanitation: Set Up & Payment
The City of Tolleson will resume water shut offs on Wednesday, February 23, 2022, for residential water accounts after resuming shut offs for commercial and industrial accounts on January 26, 2022. The City temporarily suspended shut offs for all water accounts due to the COVID-19 pandemic in March 2020. Since then, the City has worked with residents and customers to provide solutions during this difficult time, including flexible payment arrangements and utility payment assistance. Tolleson understands that these are unprecedent times and your health and wellbeing is our top priority, which is why we are one of the last cities to reinstate water shut offs. You may contact the Finance Department at (623) 936-7111 and request a payment arrangement, or the Human Services Department at (623) 936-2760 to determine if you qualify and to apply for utility payment assistance.
City Hall is now open Monday – Thursday 7:30 – 5:30
These staff members are available to assist residents with the following services and can be reached at 623-936-7111 or in person:
- Setting up and shutting off residential utility services (water, sewer and sanitations services)
- Questions regarding City of Tolleson utility bills
- Requesting access to alley ways
The City of Tolleson is pleased to announce online bill pay.
Step-by-step Utility Billing Account Set up - Info
|Utility Applications||Applications are used for the following...|
|Sure Pay - Automatic Payment||By signing up for Sure Pay, your monthly utility bill will be automatically paid from your bank account on the statement DUE date.
No more checks, stamps or late fees.
To enroll, please fill out the SURE PAY Authorization form attach a voided check and mail it to City Hall, 9555 W. Van Buren St. Tolleson, 85353.
|Residential Utility Application||Setting up residential water, sewer and sanitation services.|
|Commercial Application||Setting up commercial water and sewer service.|
|Industrial Application||Setting up industrial water and sewer service.|
|Hydrant Meter Application||Both forms must be completed and submitted to finance department to apply for a hydrant meter.|
|Request to Stop Service Form||Turning off water, sewer and sanitation services.|
|Alley Access||To gain access to the alleys that have a pole obstructing entrance, residents would need to come to City Hall and submit the
Alley access form. City of Tolleson staff can temporarily unlock the lock located on the alley bollard. If a resident would like to
obtain key for the ally bollard, please complete form and return to City Hall. The first key is free, the second is $5, and the
third is $25. Only the resident whose name appears on water account (bill) would be able to request a key.
|Name Change||Changing name on a water bill for reason but not limited to: marriage, death, divorce and/or legal name change, ect.|
|Mailing Address Change||Changing the address for receiving utility bills|
|Water and Sewer Rates||Current water and sewer rates. *Rates are subject to change, and will be updated*|
|Water Deposits & Water Service On and Off Fees||
Residential Deposit $120.00
Government, Commercial and Industrial Deposit: $150.00
Water Service Turn off Fee: $20.00
Water Service Turn on Fee: $20.00